Privacy Policy

Effective date: 21 May 2026

Scale Up Lab ("SUL," "we," "our," or "us") is a paid media and crowdfunding agency. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us about our services.

1. Information We Collect

We may collect the following types of information:

  • Contact information you provide voluntarily (name, email address, company name, project details) through our contact or inquiry forms.
  • Usage data collected automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
  • Cookie and tracking data from tools such as the Meta Pixel and Google Analytics, which help us understand website traffic and improve our content.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and communicate about potential or active engagements.
  • Improve our website content and user experience.
  • Analyze traffic patterns and campaign performance through analytics tools.
  • Send occasional service-related communications if you have opted in.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

  • Google Analytics, to measure website traffic and visitor behaviour.
  • Meta Pixel, to support advertising measurement and audience targeting on Facebook and Instagram.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, our legal basis for collecting and using your personal data includes:

  • Legitimate interests: improving our services and responding to business inquiries.
  • Consent: where you have opted in to communications or cookie tracking.
  • Contract: where processing is necessary to fulfill or prepare a service agreement.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Third-party tools and platforms (Google, Meta) under their own privacy policies.
  • Service providers who assist in operating our website or business, under confidentiality obligations.
  • Legal authorities if required by law.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are typically retained for up to 24 months.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at the details below.

8. International Transfers

Your data may be processed outside your country of residence, including in the United States. Where this occurs, we take appropriate steps to ensure your data is protected in accordance with applicable law.

9. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this Privacy Policy or to exercise your data rights:

Scale Up Lab

Email: fahhad@thescaleuplab.com

Website: https://www.thescaleuplab.com/